1. In the Firefox window, click the menu button in the top right, then click Settings in the drop-down menu.  2. In the Settings menu, click the Privacy and Security tab, then click the Clear Data... button under the Cookies and Site Data heading. You may need to scroll down a bit to see the Cookies and Site Data heading. 3. Ensure both boxes are checked in the Clear Data window, and then click Clear.

1. Click the Settings icon (gear), then from the drop-down menu select Safety, and then 'Delete browsing history...'. 2. In the Delete Browsing History dialog box UNCHECK the box beside 'Preserve Favorites website data'. CHECK the boxes next to 'Temporary Internet files and website files' and 'Cookies and website data'. Then click Delete.

Your request (Ticket #INC-119625) has been updated. To add additional comments, reply to this email. 1. Click the menu button in the top right corner of your Google Chrome window, then click Settings from the drop-down menu. 2. On the Settings page, click Security and Privacy then Site Settings. 3. Scroll down the Content Settings menu and click Pop-ups and redirects. 4. In the Popups menu you can enable popups by clicking the "Sites can send pop-ups and use redirects" button. If you need anymore assistance, please submit a ticket at ITS.Forsythtech.edu, or visit Allman 106 for in person assistance. 

1. Click the menu button in the top right corner of your window, then click Options from the drop-down menu. 2. Click the Privacy and Security tab, then scroll down until you see the Permissions header. From here you can check the box to Block popups, and click Exceptions to only allow popups from certain sites. 3. In the Allowed Websites window enter the address of the site (https://blackboard.forsythtech.edu for example), then click Allow and Save Changes.

1. Click on Safari and then on Preferences.  2. Select Privacy and then click Manage Website Data.  3. Select Remove All and then in the small popup, select Remove Now.  4. Click Safari in the menu at the top of the screen and click Preferences. 5. In the Preferences window, click the Advanced tab and make sure the checkbox next to "Show Develop menu in menu bar" is selected. 6. Select Develop in the menu bar on the top of the screen and click Empty Caches.

1. Click the Menu button in the upper-right corner of your Google Chrome window, then click Settings in the drop-down menu. 2. Click the Passwords option under your Google Chrome user profile. 3. Make sure the toggle option for Auto Sign-in is turned off, then find the saved passwords for all %.forsythtech.edu sites, click the respective menu button for each, and select Remove.

Fixing "You've Launched an Older Version of Firefox" Error Firefox saves user data such as bookmarks, passwords, and preferences in a profile stored separately from the Firefox program files. The default location for Firefox profiles is: %APPDATA%\Mozilla\Firefox\Profiles Starting with Firefox 67, Firefox uses a dedicated profile for each installation to improve stability and allow multiple versions of Firefox to run simultaneously. However, this change can cause profile version mismatches, leading to errors when trying to open an older version of Firefox with a profile created in a newer version. Why Does This Happen? Firefox includes a LastVersion= setting in the compatibility.ini file inside the profile folder. If the LastVersion= entry is newer than the installed Firefox version, the browser prevents the profile from being loaded to avoid potential data corruption. Error Message Example: "You've launched an older version of Firefox using a profile that may not be compatible. Create a new profile to protect your data." To override this protection, Firefox allows running with a special flag: firefox.exe -allow-downgrade Solutions Solution 1: Update Firefox (Recommended) Download and install the latest version of Firefox from Mozilla's website. Restart Firefox and check if the issue is resolved. Solution 2: Allow Profile Downgrade (Advanced Users) If you must use an older Firefox version, follow these steps: Method 1: One-Time Downgrade Press Win + R, type: firefox.exe -allow-downgrade Press Enter and check if Firefox starts correctly. Method 2: Permanent Downgrade via Shortcut Right-click on the Firefox shortcut icon and select Properties. In the Targetbox, add a space at the end and type: -allow-downgrade Click Apply, then Continue if prompted for administrator permission. Click OK, then start Firefox using the modified shortcut. Solution 3: Create a New Profile & Migrate Data If the above solutions fail, create a new profile and manually transfer data. Step 1: Create a New Firefox Profile Press Win + R, type: firefox.exe -P Click Create Profile and follow the wizard. Select the new profile and start Firefox. Step 2: Migrate Data Using PowerShell Use the following PowerShell script to copy essential user data: # PowerShell Script: Migrate Firefox Profile Data $OldProfilePath = "$env:APPDATA\Mozilla\Firefox\Profiles\*.default-release" $NewProfilePath = "$env:APPDATA\Mozilla\Firefox\Profiles\*.new-profile" Function Copy-ProfileData { param ( [string]$Source, [string]$Destination ) $FilesToCopy = @("places.sqlite", "logins.json", "key4.db", "cookies.sqlite", "permissions.sqlite") $FoldersToCopy = @("extensions") if (!(Test-Path $Source)) { Write-Host "Source profile not found!" -ForegroundColor Red exit 1 } if (!(Test-Path $Destination)) { Write-Host "New profile not found! Creating..." -ForegroundColor Yellow New-Item -ItemType Directory -Path $Destination } # Copy Files foreach ($File in $FilesToCopy) { if (Test-Path "$Source\$File") { Copy-Item "$Source\$File" "$Destination\" -Force Write-Host "Copied $File" } } # Copy Folders foreach ($Folder in $FoldersToCopy) { if (Test-Path "$Source\$Folder") { Copy-Item "$Source\$Folder" "$Destination\" -Recurse -Force Write-Host "Copied folder: $Folder" } } Write-Host "Firefox profile data migration complete!" -ForegroundColor Green } Copy-ProfileData -Source $OldProfilePath -Destination $NewProfilePath How to Run the Script Save the script as Migrate-FirefoxProfile.ps1. Open PowerShell as Administrator. Run the script using: Set-ExecutionPolicy Unrestricted -Scope Process .\Migrate-FirefoxProfile.ps1 Restart Firefox and select the new profile. Managing Profiles in Firefox If issues persist, check profile settings: Run firefox.exe -P to open Profile Manager. Inside Firefox, type about:profiles in the address bar. Preventative Measures Enable Firefox Sync to store bookmarks and passwords securely. Regularly back up your Firefox profile to prevent data loss. Avoid Firefox downgrades unless necessary. References Mozilla Support: Managing Firefox Profiles Mozilla Support: Firefox Sync This guide provides multiple solutions to fix Firefox profile version mismatches and prevent future issues.

Clear browsing data stored on your computer To clear browsing data on your computer, make sure sync is turned off. Items that are synced will be cleared across all synced devices. Here's how to clear your browsing data in Microsoft Edge: 1. Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) click Settings. 3. Once Settings opens, choose Privacy, search, and service and locate Clear browsing data, select Choose what to clear. 4. Select the Time Range of "All Time" in the drop down menu and check the boxes next to "Cached images and files" and "Cookies and other site data", then select Clear.

If you're in Google Chrome, follow the steps below: 1. In the top right corner of your browser, click on the 3 vertical dots. 2. In the drop down menu that opens, select the 3rd option from the top "New Incognito Window" 3. The private browsing window will open as a new Chrome window. If you're in Firefox, follow the steps below: 1. Click the 3 horizontal lines in the top right corner of your browser. 2. In the drop down menu that opens, select the 3rd option from the top "New Private Window" 3. The private browsing window will open as a new Firefox window. If you're in Microsoft Edge, follow the steps below: 1. In the top right corner of the browser, click on the 3 horizontal dots. 2. In the drop down menu that opens, select the 3rd option from the top "New InPrivate Window" 3. The private browsing window will open as a new Edge window.