The Voice Tracker™ has no audio output. Check that there is power to the unit. The green LEDs should be lit and track the talker as he moves around. If the LEDs track, the Voice Tracker™ is probably OK Check that your computer has selected the Voice Tracker™ as the recording device. In most cases, this is the problem.     For Windows computers The Voice Tracker’s audio output is analog through a 3.5m TRS jack, at mic level. The computer’s sound card must be selected in Windows as the default recording device. At least 30 db of boost must be selected in the soundcard If the computer doesn’t have a soundcard, you can use a USB adapter like our part 102B or 102D. If the computer has only a TRRS mic/speaker jack, you must use a TRS to TRRS adapter, or a USB adapter. For Mac computers You must use a USB adapter. Select the USB adapter as the default recording device. The Voice Tracker™ analog audio output is too low. 1.Increase the “Level” in the PC sound card or USB adapter. Boost can be turned almost all the way up to improve pick up range.                                          Warbling noise in audio output Computers sometimes have features that try to enhance low level audio. These “features” can cause a warbling sound and noise when the audio recorded from Voice Tracker microphones is played back. It’s best to turn off these features. In the computer’s sound settings for recording device properties. Go to “advanced” and make sure the box next to “Enable audio enhancements” is unchecked. There is an “underwater sound superimposed” on the audio. In addition to the spatial filtering provided by the beamforming of the microphone array, the Voice Trackers have a background noise subtraction algorithm, which filters out stationary noise (like fan noise and air ducts). If that noise is too loud, the background noise subtraction algorithm can cause artifact (the underwater sound). If you are experiencing this, move the Voice Tracker™ away from the source of the stationary noise. You should be able to do this and still pick up the talker because of the Voice Tracker’s long-range. There is a Hum in the audio. A hum might be caused by a ground loop through the wall power connection. This can be tested by running the PC on battery if you can. If there is a ground loop hum, isolate the power connection. You can do this with a product like the Hum-X There is feedback through the PCs speakers. If Windows is not set up correctly, the output from the microphone will play through the PC speakers. This is sometimes confused with acoustic echo. To eliminate this, go to Sound Settings and be sure that on the Listen tab the option “Listen to this device” is unchecked. If none of these solutions help, please contact the ITS help desk.

To learn more about the technology in your classroom please look below. This KB guide is full of links to videos, manuals, and instructions on how to leverage the technologies and enhance your classroom experience. Multi-Modal Training Video Series Introduction to Multi-Modal Learning Introduction to Multi-Modal Classroom Technology  Multi-Modal Classroom Technology: Using the Newline Interactive Display Teaching in a Multi-Modal Classroom: Student Responsibilities and Expectations Teaching in a Multi-Modal Classroom: Tips for Success  Teaching in a Multi-Modal Classroom: Utilizing Break-Out Rooms Teaching in a Multi-Modal Classroom: Enhancing Student Engagement Teaching in a Multi-Modal Classroom: Blackboard & Echo 360 Teaching in a Multi-Modal Classroom: Forsyth Tech Specific Data/Anecdotal Documents  Quick Start Classroom Printout Technology Guides Newline Interactive Touch Screen Display Instructional Videos (full playlist on YouTube) Powering on the Display  Left and Right Clicking  Using the On-Screen Keyboard  Using the Embedded Whiteboard  Annotations and Screenshots Saving Screenshots to a USB Drive Using Microsoft Office with the Newline Using Windows Ink Workspace Wireless Casting to the Newline  Manuals and Guides Newline RS+ Series User Guide Logitech MeetUp Camera Logitech MeetUp Quick Reference Guide Logitech MeetUp Set-Up Guide Logitech MeetUp Troubleshooting FAQ Aver PTZ Camera AVER PTZ310 User Guide AVER PTZ310 Troubleshooting FAQ Article Ceiling Mounted Microphone Acoustic Magic Voice Tracker III Microphone Set-Up Guide Acoustic Magic VT III Troubleshooting Guide

Acoustic Magic bar: Acoustic magic bar is a white mic bar in the ceiling. It will have a AC power adapter and a 3.5 cable. The bar is a voice tracker. The lights should follow you, if not, its messed up. To troubleshoot, make sure all cables are tight, or unplug the AC power adapter and 3.5 cable from the bar and plug them back in for a power cycle. If this does not work, send to Audio Visual.     Aver PTZ Camera:  Aver PTZ Cameras are in the ceiling. Usually next to a magic bar. It will have a network cable and USB. To troubleshoot: Visit the IP address of the PTZ camera: https://forsythtech.sharepoint.com/:x:/r/sites/u-itssupportcenter/_layouts/15/Doc.aspx?sourcedoc=%7BDEBBBD58-4CAD-49A1-A6CD-BDAD24AED674%7D&file=2023FA%20MultiModality%20Rooms.xlsx&action=default&mobileredirect=true Input IP in address bar in browser, once the Sign in prompt appears enter the following credentials (case sensitive): Username: administrator Password: Inf0Sy5 Once logged in, click on System in the left hand pane, then choose Reboot under Power Reboot: Refresh the portal. Once the portal is requesting sign in again, the camera has been successfully rebooted. If the portal reboot does not work, complete a hard reboot. To hard reboot: Unplug all the cables from the camera and plug them back in. Settings that should be set in the web portal:  Video & Audio should be set to USB + streaming Network should have DHCP set to on. If off, turn on. Can cause scheduled reboots not to work. To setup Tracking: In the web portal, go to Advanced settings in the left hand pane. Click preset and then move camera where you want it and hit save. Do this for each “block”. SmartShoot MUST be on. 6 should be on the left hand side, Tracking must be completed left to right. Additional information: Always use USB 3.0 or above for the PTZ USB cable otherwise it may not function properly or at all. Newline:  Newline touchscreen boards have HDMI and USB cables on the left hand side.   Newline screens are HDMI and require a USB to have touch function. Most classrooms have touch, however all conference rooms are nontouch. If Newline Flex is in room, Newline is nontouch. Below is a Newline Flex.   Troubleshooting help for Newline: Input will be white if it’s plugged in on Newline. Square with arrow Changes input. To setup a Favorite source: Settings > Input Output > Favorite Source > Select correct input Settings > Input Output > Start Connection > Chose Favorite Source Settings > Tool Bar > Favorite Connection > Select correct input Note: System menu on Newline does not affect computer. Home button goes to input page. To get to Whiteboard: Click pen in Newline menu to get to Whiteboard. Monitor with pen lets you overwrite on screen. Fist is recognized as an eraser. To save the overlay writing save: Click Save button > Allow > Save to picture. To locate saved file and move off the Newline (Only available on nontouch): Click Home > File Commander > Pictures > Screenshots > Click three dots > Move to move to flash drive. Note: To save as a PNG or JPG, click export instead. To Screenshot: Double tap monitor with pen button in Newline menu. Note: The board clears data by default every 30 days.